Withdrawal and refunds
This text is in its final legal review.
Last updated: 26 October 2026
Free trial
The trial is free. If you cancel before it ends, you are not charged anything.
14-day right of withdrawal
As a consumer in the EU you can withdraw from the subscription within 14 days of buying it, without giving a reason. Because the service starts at once at your request (you accept this at checkout), if you withdraw after the paid period has started we refund the part of the period that is left.
Our guarantee
Simpler: if your first payment was made in the last 14 days and you are not happy, write to us and we refund all of it.
How
Write to the support email from your account’s email with the words "I withdraw from the KartIO subscription". The refund goes back to the same card through Stripe within 14 days.
Renewals
Later renewals are not refunded unless the law requires it. Cancel before the renewal date (shown on your account) to avoid the charge.
Contact: info@kartio.net